• Shipments and returns

  Your pack shipment

  Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post product including Regular, Express and eParcel products with tracking and drop-off without signature. If you prefer delivery by eParcel with required signature, an additional cost will be applied, which can be viewed after you add any product on your cart. Only if you choose shipment with tracking service, we will provide you with a link to track your package online.

  Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

  Boxes are amply sized and your items are well-protected. Most of the games will be shipped via regular C5 size padded bag with the bubble wrap inside.

  Our ordering system is fully automated process of payment and allocation of items ordered is generated within seconds of you placing your order. All in stock orders purchased prior to 2 pm (AUS Eastern Standard time) will be shipped the same day!

   

  Australian Orders: Per Delivery ( per kilograms ) Cost E.T.A. Once Shipped   Australia Domestic Shipping Rates   Regular Post*   0.01 - 0.10 $1.50 3 - 5 working days 0.11 - 0.25 $3.00 3 - 5 working days 0.26 - 0.50 $6.00 3 - 5 working days Express Post*   0.01 - 0.25 $5.50 1 - 2 working days 0.26 - 0.50 $8.00 1 - 2 working days 0.51 - 1.80 $15.00 1 - 2 working days Registered Post*   0.01 - 0.16 $4.50 3 - 5 working days Orders with weight of 0.5 kg and over, must ship via Australia Post eParcel   Australia Post eParcel*   0.01 - 0.50 $7.50 3 - 5 working days 0.50 - 1.00 $10.00 3 - 5 working days 1.10 - 1.50 $12.50 3 - 5 working days 1.51 - 3.00 $15.00 3 - 5 working days 3.01 - 5.00 $17.50 3 - 5 working days 5.01 - 7.00 $20.00 3 - 5 working days 7.01 - 9.00 $22.50 3 - 5 working days 9.01 - 12.00 $25.00 3 - 5 working days 12.01 - 20.00 $30.00 3 - 5 working days 20.01 - 25.00 $50.00 3 - 5 working days 25.01 - 30.00 $55.00 3 - 5 working days 30.01 - 40.00 $57.50 3 - 5 working days 40.01 - 50.00 $60.00 3 - 5 working days 50.01 - 60.00 $62.50 3 - 5 working days 60.01 - 70.00 $65.00 3 - 5 working days 70.01 - 80.00 $67.50 3 - 5 working days 80.01 - 90.00 $70.00 3 - 5 working days 90.01 - 100.00 $72.50 3 - 5 working days   Registered Airmail International Shipping Rates**       Zone Africa     0.01 - 0.15 $11.00 7 - 10 working days 0.16 - 0.50 $20.00 7 - 10 working days 0.51 - 1.00 $32.50 7 - 10 working days 1.10 - 1.50 $47.50 7 - 10 working days 1.60 - 2.00 $60.00 7 - 10 working days       Zone Asia     0.01 - 0.15 $9.00 7 - 10 working days 0.16 - 0.50 $15.00 7 - 10 working days 0.51 - 1.00 $24.50 7 - 10 working days 1.10 - 1.50 $34.50 7 - 10 working days 1.60 - 2.00 $42.50 7 - 10 working days       Zone USA & Canada     0.01 - 0.15 $9.50 7 - 10 working days 0.16 - 0.50 $17.50 7 - 10 working days 0.51 - 1.00 $28.50 7 - 10 working days 1.10 - 1.50 $39.50 7 - 10 working days 1.60 - 2.00 $52.50 7 - 10 working days       Zone Europe     0.01 - 0.15 $11.00 7 - 10 working days 0.16 - 0.50 $20.00 7 - 10 working days 0.51 - 1.00 $32.50 7 - 10 working days 1.10 - 1.50 $47.50 7 - 10 working days 1.60 - 2.00 $60.00 7 - 10 working days       Zone Middle East     0.01 - 0.15 $9.50 7 - 10 working days 0.16 - 0.50 $17.50 7 - 10 working days 0.51 - 1.00 $28.50 7 - 10 working days 1.10 - 1.50 $39.50 7 - 10 working days 1.60 - 2.00 $52.50 7 - 10 working days       Zone NZ & Oceania     0.01 - 0.15 $8.50 7 - 10 working days 0.16 - 0.50 $13.50 7 - 10 working days 0.51 - 1.00 $22.50 7 - 10 working days 1.10 - 1.50 $27.50 7 - 10 working days 1.60 - 2.00 $34.50 7 - 10 working days       Please also note our refund and return policy: Refund is offered only for faulty item. Faulty item claims should be made within 14 days from the postage date of the item. Any claims of items being lost or damaged during delivery will only be accepted if registered post was chosen. *All prices are GST excluded. ** International rates are GST free.

  1. Manufacturers warranty applies on all additional components unless otherwise specified. 2. Product returned for non-technical reasons attracts a 15% restocking fee. Postage not refundable. Non defective products must be returned in their original conditions and packaging and accompanied with a copy of the invoice withing 7 days of purchase. 3. Freight cost and insurance are borne by the purchaser. If a courier is not specified - GameLane will use the courier of its choice and cost will be borne by the customer. GameLane will not take any responsibility for damaged or lost items during transit. 4. All goods returned for warranty must be tested and accompanied by an invoice and brief faulty summary. Warranty is void if warranty labels have been tampered or removed. 5. GameLane will not accept any damaged goods caused by misuse or improper handling. 6. Goods that come with manufacturer warranty should be returned to manufacturer's service center directly by buyer when claiming on the goods warranty. Warranty period will start from the original invoice date. Customers are assumed they have agreed to our Warranty Terms when purchasing the goods and services. 7. If shipping insurance is not purchased, we cannot be responsible for lost packages during delivery. We generally recommend that, if your order is over $100.00 or more, that you consider purchasing shipping insurance. Please email us if you have any questions.

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