• Order Status

  Status	Explanation
  Available for Pickup	Order is now available for pickup and please bring the correct amount of cash when you are coming to collect the order.
  Awaiting Bank/Internet Deposit	We have not yet received customer's bank deposit / internet banking transfer fund until today. If customer has already deposited the fund recently please allow up to 24 hours via Commonwealth Bank or 2-3 working days via other banks.
  Awaiting cheque payment	We are still awaiting for the Bank Cheque or Money Order. If customer has just recently sent it to our mailing address, please allow a couple of days for clearance.
  Awaiting for Additional Payment	Depending on which payment method you have selected, we normally only awaiting for bank deposit payment to be cleared. Additional payment from other payment methods are normally charged instantly.
  Awaiting Paypal Payment	PayPal payment for the related order is either still pending due to bank clearance or there is an issue when sending the PayPal fund to our account.
  Canceled	Order has been canceled due to customer's request or we are unable to fulfill the order.
  Cash On Pickup	We have received your order, and currently we are still preparing the order to be ready for collection. Depending on the product availability on your order, you can come to pick up the products that are in-stock first.   Click here for product availability statuses
  Digitally Delivered	Subscription/voucher code product order has been sent to customer's email address
  Payment accepted	Your payment has been accepted for the related order. Depending on the product availability on your order, we will either ship some of the games separately or ship them all together.    Click here for product availability statuses
  Payment accepted - Available for pickup	Order is now available to be collected from our pickup address. Please print out the invoice or bring any identification documents such as driver's license or passport for further verification when picking up order.
  Payment accepted - Order partially shipped due to stock issue	One or more products in customer's order has been shipped separately due to backorder stock or we are unable to fulfill the rest of the order at the moment.   Click here for product availability statuses
  Payment Pending	Customer's PayPal payment is not an instant payment ie. PayPal eCheque payment is in progress. We should receive the money in about 3-5 working days depending on our bank. Once we have received it we will mark this as Payment Accepted.
  Refunded	Related order has been canceled and depending on which payment method customer selected, we have refunded the payment via the same method. Please allow 2-3 working days for clearance.
  Returned	We have received back the returned one or more products in related order. We will either send you an exchange, or provide store credit/refund if we do not have the product available.
  Shipped	All products in related order have been completely dispatched. Please refer to the email we sent regarding the tracking number and delivery time.
  Store Credited	We have generated a store coupon for the related order.   Click here on how to redeem the coupon

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